Refund & Cancellation Policy
Information regarding ticket purchases and cancellations.
1. General Policy
At AI Conf Connect, we are committed to delivering world-class virtual conference experiences. Because our events are digital and provide immediate access to proprietary platform networking, event materials, and session reservations, all ticket purchases and registrations are generally non-refundable unless explicitly stated otherwise.
2. Event Cancellation or Postponement
In the unlikely event that AI Conf Connect must cancel an entire conference (and not just individual speaker sessions), registered attendees will be offered the choice of:
- A full refund of the ticket price processed back to the original method of payment.
- A rollover of the ticket to a rescheduled date or a future conference of equal value.
3. Speaker or Schedule Changes
While we strive to deliver the advertised schedule, AI Conf Connect reserves the right to modify the event agenda, replace speakers, or alter session timings due to unforeseen circumstances. Such changes do not entitle attendees to a refund.
4. Technical Issues & Access
It is the responsibility of the attendee to ensure they have adequate internet connectivity and compatible hardware to access our virtual events. Refunds will not be issued for missed sessions due to local technical difficulties, failure to log in on time, or personal scheduling conflicts.
If our primary hosting platform experiences a complete catastrophic failure preventing event broadcast, alternative access to recorded sessions will be provided, or partial/full refunds will be evaluated on a case-by-case basis.
5. Dispute Resolution
We kindly ask that you contact our support team to resolve any issues before initiating a chargeback with your bank or payment provider (such as Razorpay or Stripe). Initiating an unwarranted chargeback may result in a permanent ban from our platforms.
6. Contact Us
If you have any questions or concerns regarding a potential refund, please reach out to us within 48 hours of the issue occurring at:
Email: contact@aiconfconnect.com